Refunds & Returns Policy

1. Scope & Definitions

“Digital Products” refers to e-books, downloadable content, online courses, services, subscriptions, or other electronically delivered items offered by us.

This policy governs how we handle returns, cancellations and refunds for Digital Products sold via our website.

By placing an order for Digital Products, you accept this policy.

2. No Returns for Change of Mind

Because Digital Products are delivered electronically and cannot be “returned” in the traditional sense:

• We do not accept returns or offer refunds for change of mind, incorrect choice, lack of usage, or other reasons not related to a defect or our error.
• All sales of Digital Products are final once delivery or access has been granted.

3. Cancellations Before Delivery or Access Granted

If you cancel your order before access or delivery has been granted, we may, at our discretion, cancel the purchase and refund the amount you paid (less any transaction fees).

Once access or download has been granted (for example, a link sent, login enabled, or file delivered), cancellation and refund is not available except as set out in section 4.

4. Exceptions – Faulty, Non-Delivered, or Service Failure

We recognise applicable consumer law may provide rights for faulty or non-delivered digital goods or services. Accordingly:

• If you receive a Digital Product that is faulty, damaged, corrupted, or materially not as described, or the service fails to deliver as promised, you may be eligible for a refund or replacement.
• You must notify us within 14 calendar days of delivery or access being enabled (or expected delivery date) via rob@adhdcoachessydney.com.au or by calling 0412 165 916.
• Provide your order number, date of purchase, description of the issue, and evidence (such as a screenshot, error log, or description of service failure).
• Upon our verification of the issue, we will offer one of the following at our discretion:
  • repair or replacement of the Digital Product or service access, or
  • full refund of the purchase price (in AUD) via your original payment method.
• We will aim to process approved refunds within 7 business days of our approval.

Nothing in this policy limits your rights under consumer protection laws (including the Australian Consumer Law) for faulty or misrepresented goods or services.

5. How to Make a Claim

• Contact us at rob@adhdcoachessydney.com.au or call 0412 165 916 with your order details and a description of the issue.
• Await our authorisation – we may provide instructions for you to revoke access, delete copies, or confirm deletion of the digital file (if applicable).
• Once authorised, we will implement the remedy (replacement access or refund).
• If a refund is issued, you will be notified and the transaction processed by your payment provider.

6. International Sales & Services

This policy applies to all purchases worldwide.

In countries with mandatory consumer protection laws (for example, Australia’s Australian Consumer Law), nothing in this policy restricts or excludes rights you have by law.

If local law requires a right of cancellation for Digital Products, we will comply to the extent required by law.

7. Policy Accessibility & Consistency

• A link to this policy appears in the footer of every page of our website and is accessible without requiring login, sign-up or entry of personal information.
• The policy as stated here is the same one submitted in our Google Merchant Center “Return policies” section.
• The language used on the website and in Merchant Center is identical in meaning and scope.
• If we localise for other languages or countries, the meaning remains the same.

8. Contact Us